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reclusive46
Beginner
704 Views
Message 1 of 7

Moving from Sky Fibre to BT Infinity

If I switch from Sky fibre to BT Infinity will I need to have an engineer visit or will it work like with normal broadband, just get a router and plug it in on activation date?

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6 REPLIES 6
Distinguished Sage
701 Views
Message 2 of 7

Re: Moving from Sky Fibre to BT Infinity

just a new home hub will be sent the rest is all software based with Openreach and BT Wholesale
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reclusive46
Beginner
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Message 3 of 7

Re: Moving from Sky Fibre to BT Infinity

Ah thanks, so you can now migrate from a non bt based fibre to fibre?
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Distinguished Sage
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Message 4 of 7

Re: Moving from Sky Fibre to BT Infinity

as it is Openreach that provide the fibre network to all ISP's there is no problem moving providers just like conventional ADSL services
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tulipbicycle
Aspiring Contributor
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Message 5 of 7

Re: Moving from Sky Fibre to BT Infinity

john46 - would that it were as simple as you say (I agree it should be).
I ordered a migration from a Plusnet Fibre trial to Infinity2 on 10 June - as from 27 June I have had working BT services BUT neither the 2 engineers who have been to my house nor the half-dozen BT call centre staff to whom I have spoken, nor anyone at the Correspondence Centre, nor the mods on this forum have been able to get the broadband activation completed - I am being expected to wait until 10 July!
Needless to say, despite Plusnet acknowledging the transfer, they are still billing me for both telephone and broadband as if nothing has happened.
I will be escalating my complaint tomorrow with Ofcom and my MP.
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Distinguished Guru
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Message 6 of 7

Re: Moving from Sky Fibre to BT Infinity

That's because you're on FTTP. Sky don't offer FTTP only FTTC so that migration is simple.
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Distinguished Sage
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Message 7 of 7

Re: Moving from Sky Fibre to BT Infinity

you were also on a FTTP trial which can cause issues if trying to move suppliers while still on it
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