Moving home: Fibre to the Premises not available, even though whole street has availability

[ScarfaceJoker]

Hi all,

I am moving flats in December and I've been looking at my broadband options.

My current flat has FTTP. I figured that since my new flat is served by the same exchange I'd be able to receive the same service.

This is not the case - it would appear my block of flats is the only addresses in the street that cannot receive FTTP. The buildings either side of me apparently can.

I've run the Wholesale Checker and get this result:

My knowledge of the technology around this is almost non-existent but I'm assuming the issue here may be in the WLR Withdrawal restriction?

But I'm keen for someone with more in-depth knowledge to explain why this block of flats appears to be the only anomaly in the whole street. It wouldn't be a disaster to drop back down to FTTC but I'd be keen to know why.

[imjolly]

you can try contacting openreach and see if they can help  https://www.openreach.com/broadband-network/fibre-availability

it may be the owner of the block won't give permission for the cabling

the street cabinet has nothing to do with FTTP

[ScarfaceJoker]

Thank you! I've filled in a form.

[Carlusha]

@ScarfaceJoker  - The obvious place to start is the building Management Company. They, on behalf of the freeholder, would know the exact situation for the building. Perhaps they did not give the go-ahead for FTTP when offered by Openreach.

I have that problem right now - the freeholder chooses to use another provider and wants to charge us for this privilege. Meanwhile, Openreach has offered free installation in the building to each apartment front door but the freeholder is not budging.

I'm damn sure I am not accepting this other provider and instead will remain on FTTC until my last breath.

[naylor2006]

As a check, have a look at if there are any alt nets there providing fibre, maybe even Virgin Cable, the latter being better than FTTC etc..

[ScarfaceJoker]

That's interesting. I'll check with my solicitor who the building management company is (I'm in that weird lull just now where I can't really do anything except wait for paperwork to go through) and make an enquiry.

[naylor2006]

OR is a gigantic provider of FTTP but there are plenty of altnets around, you may get lucky.

[ScarfaceJoker]

@naylor2006  Virgin is completely unavailable, according to their checker, so it's definitely looking like it's something to do with the building or the building management.

[naylor2006]

There used to be an easier way of checking but I cant remember, Virgin Media is out then but there still might be another altnet. For example Truespeed delivery to the Bristol Area where I am so you might have someone else in your area. Here is a list that may or may not be helpful:

[ScarfaceJoker]

Thanks for all the replies - very much appreciated.

So, an interesting update here.

According to my solicitor, no one entity owns the building - all the owners of the flats own their own flats and that's that.

We do have a factoring company but according to my solicitor they have no say in what utilities get installed or not.

So I don't really know what the issue could be here. The block is a little more in from the road than the other properties but I don't think that should be causing any kind of blockage to installation.  

Unless anyone can shed any light on a technical issue that could be preventing a roll out of FTTP to this block?

I think I actually need to speak to someone at Openreach to find out what exactly is going on - is there a direct number or is the form as good as I'm going to get?