The OP said he NEEDED high speed due to work. So maybe he could chose a business line.
I am lead to belief the cost of FTTPoD is due to fall substantially in the new year. Installation will still be quite high but rental will be the same as FTTP.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
You would not be able to take over an existing connection, as it would be given to the next person in the queue.
You may have to accept an ADSL connection initially, then place an order for fibre, and wait your turn.
I'm sorry to hear about the problems you've had with your order. I'll be able to take a look at what is happening with your complaint. Please can you send me in your details using the "Contact The Mods" link found in my profile?
Hi Paddy, I've done that and thanks for the swift response.
Given I have been speaking to various advisors for over 3 weeks I would imagine this needs escalating. A stock response of "the order can only now be copper broadband because the cabinet is full simply, sorry this wan't made clear at the beginning simply will not be good enough"
This has gone on and on and not one of the 10+ advisors I have spoken to have been able to provide anywhere even close to a resolution.
I'm not prepared to go on a waiting list as the broadband was available (fibre) during this whole debacle as per the website but BT's **bleep** up prevented me from ordering it.
Now it has reverted back to showing as not available and that just is not good enough.
Another point is that the previous owners of where we are moving to were contacted by BT and asked if they were fine for the new owners (me) to take over the line (they have infinity) and said yes of course. I'm not sure it works like that but if not then why did BT ask them?
BT were asking solely about the phone line. It's an OFCOM policy to prevent "slamming" of telephone lines.
once you complete the mod form you join a queue of other customers waiting for mod assistance all of whom consider their problem a priority hence why mod reply in order form received to ensure everyone is treated equally at present it is about 3 days for form to reach top of inbox
Thanks for the info.
Is this likely ro actually get resolved by the mods do we know?
It has been going on for nearly a month and I am completely at the end of my tether here and tempted just to cancel my direct debit. I currently have no services at my former property or my new one and have absolutely zero information from BT so surely they are in breach of contract.
The only thing stopping me from just cancelling my DD and ordering through another supplier is I know I will most likely face similar problems. Especially being a Sky customer in the past I know there service is poor as well. Although certianly not as bad as what I have received from BT.
Same with the train situation with Southern Rail - appaling service and they simply do not care because they know people need the trains / internet and therefore exploit their position. It is farcical and in no other job can you get away with this non-existant level of customer service.