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morsing
Contributor
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Message 1 of 14

Moving house and early cancellation charge

 

Hi,

 

Quite surprised to find out that BT is going to charge me for my old FTTC line whilst also charging me for the new line in the house I'm moving to. I understand the idea of a cancellation fee (although any company believing in their products wouldn't have to do it), and also that moving house essentially is cancelling and re-instating, but as I'm setting up a new contract, I'll still pay them for a line and hence, they'll be charging me twice for the same line?!

 

BT really does pull out all the stops to charge people unfair money...

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13 REPLIES 13
Ratty2012
Recognised Expert
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Message 2 of 14

Re: Moving house and early cancellation charge


@morsing wrote:

 

Hi,

 

Quite surprised to find out that BT is going to charge me for my old FTTC line whilst also charging me for the new line in the house I'm moving to. I understand the idea of a cancellation fee (although any company believing in their products wouldn't have to do it), and also that moving house essentially is cancelling and re-instating, but as I'm setting up a new contract, I'll still pay them for a line and hence, they'll be charging me twice for the same line?!

 

BT really does pull out all the stops to charge people unfair money...


You should contact BT home move dept. as they will not charge you a cancellation fee.

 

See link: http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=30848

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Guru
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Message 3 of 14

Re: Moving house and early cancellation charge

Would advise doing what Ratty said, just going to hi-jack your thread quickly.

 

I currently have FTTC with Infinity 2, I'm looking to move house early this year but If I move in to a non FTTC area what will happen? Would I get normal BT Total Broadband and have to pay the Infinity 2 price or?

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Ratty2012
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Message 4 of 14

Re: Moving house and early cancellation charge


@ryant704 wrote:

Would advise doing what Ratty said, just going to hi-jack your thread quickly.

 

I currently have FTTC with Infinity 2, I'm looking to move house early this year but If I move in to a non FTTC area what will happen? Would I get normal BT Total Broadband and have to pay the Infinity 2 price or?


If you could not get FTTC, then you will get BT Total Broadband at the BT Total Broadband price.

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morsing
Contributor
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Message 5 of 14

Re: Moving house and early cancellation charge

Ratty,

 

Thanks, but I can't do that as I'm not with BT. I'm on FTTC via another ISP and they will be charged 6 months early cancellation fee that I will have to pay...

 

Thanks

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Ratty2012
Recognised Expert
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Message 6 of 14

Re: Moving house and early cancellation charge


@morsing wrote:

Ratty,

 

Thanks, but I can't do that as I'm not with BT. I'm on FTTC via another ISP and they will be charged 6 months early cancellation fee that I will have to pay...

 

Thanks


Maybe you should have posted your thread on your ISP forum, rather than on BT's if that is the case, because you being charged for 6 months is nothing to do with BT.

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morsing
Contributor
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Message 7 of 14

Re: Moving house and early cancellation charge

 

It has everything to do with BT. My ISP wouldn't charge me that if they had a choice. BT is twisting their arm...  (As always)

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Guru
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Message 8 of 14

Re: Moving house and early cancellation charge


@morsing wrote:

 

It has everything to do with BT. My ISP wouldn't charge me that if they had a choice. BT is twisting their arm...  (As always)


You must mean OpenReach who are seperate division, they have nothing to do with BT.

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morsing
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Message 9 of 14

Re: Moving house and early cancellation charge

BT and OpenReach is the same company, don't let BT fool into thinking they're not... If they tell you that, they're lying.

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Distinguished Guru
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Message 10 of 14

Re: Moving house and early cancellation charge

This forum though is for BT the ISP not Openreach.
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