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Cronan
Contributor
4,882 Views
Message 1 of 20

My BT Homehub keeps rebooting

This happens multiple times a day, it's making it very hard to wfh. What fault-finding should I try?

Product: Bt Hub 6A

Firmware: SG4B1000E020 

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19 REPLIES 19
Anonymous
Not applicable
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Message 2 of 20

Re: My BT Homehub keeps rebooting

A bit basic I know but have you checked the power adapter is plugged in properly at both ends and the integrity of the cable

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Cronan
Contributor
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Message 3 of 20

Re: My BT Homehub keeps rebooting

Yes, sorry, my bad description, it flashes red and drops the connection, then everything starts working again after about 30 seconds.

This happens multiple times per day.

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Cronan
Contributor
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Message 4 of 20

Re: My BT Homehub keeps rebooting

I'm seeing lots of these every day in the log:

15:00:01, 27 May.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

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Anonymous
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Message 5 of 20

Re: My BT Homehub keeps rebooting

Cronan
Contributor
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Message 6 of 20

Re: My BT Homehub keeps rebooting

Just did it, I hope that sorts it out
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Cronan
Contributor
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Message 7 of 20

Re: My BT Homehub keeps rebooting

Thanks for the suggestion

imjolly
Distinguished Sage
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Message 8 of 20

Re: My BT Homehub keeps rebooting

Do you have a new master socket 5c MK4 where the front clips on and no screws. If so there are posts where it did not clip on correctly and was slightly loose which caused drops in connection 



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Cronan
Contributor
4,724 Views
Message 9 of 20

Re: My BT Homehub keeps rebooting

Looking good after the factory reset, I'll grep the logs for disconnections in a bit, but today will be my acid-test - lots of meetings.

I do have a 5cMk4, it didn't seem loose, but I popped it off and on again just to be sure.

Thanks everyone.

After doing a broadband test the system wanted to book an engineer for me - is this normal practice or does it indicate something may be amiss?

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Anonymous
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Message 10 of 20

Re: My BT Homehub keeps rebooting

I've had that message. I would just ignore it if everything's  working OK

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