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Cronan
Contributor
1,869 Views
Message 11 of 20

Re: My BT Homehub keeps rebooting

Unfortunately my router spend most of last night dropping connections every 90min or so /sadness/
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Cronan
Contributor
1,852 Views
Message 12 of 20

Re: My BT Homehub keeps rebooting

And it's doing the same all day today
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Anonymous
Not applicable
1,850 Views
Message 13 of 20

Re: My BT Homehub keeps rebooting

Do you have an old/another router you could try? It doesn't have to be a BT one

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Cronan
Contributor
1,826 Views
Message 14 of 20

Re: My BT Homehub keeps rebooting

Unfortunately I don’t have a spare router lying around.

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Cronan
Contributor
1,824 Views
Message 15 of 20

Re: My BT Homehub keeps rebooting

Is there anything I should look for in the logs? Any diagnostics I can try?

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pippincp
Distinguished Sage
1,807 Views
Message 16 of 20

Re: My BT Homehub keeps rebooting

I'm amazed @Anonymous  hasn't suggested the most basic diagnostic test for a dropping connection.

Do a quiet line test 17070 option 2 best with corded phone.

Anonymous
Not applicable
1,797 Views
Message 17 of 20

Re: My BT Homehub keeps rebooting


@pippincpwrote:

I'm amazed @Anonymous  hasn't suggested the most basic diagnostic test for a dropping connection.

Do a quiet line test 17070 option 2 best with corded phone.


Good point.

I've seen enough references to it on here so I should have thought of it. My only excuse is that I'm on FTTP with a separate copper circuit for the 'phone line, so it's not a test which applies to me when I have problems with my broadband.

That's my excuse and I'm sticking to it. 

🙂

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Cronan
Contributor
1,738 Views
Message 18 of 20

Re: My BT Homehub keeps rebooting

So, engineer attended, and he thinks it's a problem with the HomeHub. He is going to recommend that it be replaced, but he suggested I contact BT too.

I can't work out from the BT website how to contact anyone to chase this up - clearly phoning is not an option. Any suggestions?

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pippincp
Distinguished Sage
1,724 Views
Message 19 of 20

Re: My BT Homehub keeps rebooting

Phoning in is the only option.

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Cronan
Contributor
1,707 Views
Message 20 of 20

Re: My BT Homehub keeps rebooting

Awesome.

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