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evo4ever
Contributor
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Message 1 of 6

My Infinity Speed has Seriously Plummeted!

As of today my Infinity Option 2 connection went down from 55mbps to 0.5mbps. It's been like this all day. Can anyone help? Cheers.

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: My Infinity Speed has Seriously Plummeted!

run btspeedtester diagnostic test and post results.  if you have the hh5 can you post stats from helpdesk



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evo4ever
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Message 3 of 6

Re: My Infinity Speed has Seriously Plummeted!

Strange. It's reporting:

Download: 51mbps
Upload: 9mbps
Ping 248.0
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: My Infinity Speed has Seriously Plummeted!

were you using wifi when you had the low speeds?  btspeedtester with cable?



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evo4ever
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Message 5 of 6

Re: My Infinity Speed has Seriously Plummeted!

No I'm using ethernet. I never use wifi.
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evo4ever
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Message 6 of 6

Re: My Infinity Speed has Seriously Plummeted!

I've just used the additional diagnostic test and that reporting 53 / 9. I don't get it!!??

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