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0scarmcg
Contributor
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Message 1 of 7

My broadband keeps dropping out

My broadband keeps dropping out.  I have turned the BT Hub 6 off for 5 or more minutes and service resumes.  The problem subsequently returns and even though the hub is showing a steady blue light I get the message when checking that WiFi does not have a valid ip configuration.  The system is also unable to detect anything to connect to.  At present I am running without problems.

 

Is this a problem with my home hub or my pc or indeed with the BT connection?

 

Can anyone help please?

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6 REPLIES 6
Anonymous
Not applicable
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Message 2 of 7

Re: My broadband keeps dropping out

I keep getting a problem which sounds like it could be the same thing on both ethernet and Wi-Fi but only so often and it soon sorts itself out, the sort of thing which I would probably would not be able to demonstrate to an engineer if I were to report it. 

The hub light stays blue but the networking icon in my Windows system tray turns into a very close approximation of a globe with all the lines of latitude and longitude and I lose connection.

Does that sound anything like what you're experiencing?

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Carlusha
Recognised Expert
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Message 3 of 7

Re: My broadband keeps dropping out


@Anonymouswrote:

The hub light stays blue but the networking icon in my Windows system tray turns into a very close approximation of a globe with all the lines of latitude and longitude and I lose connection.

 


We got that around 11:30 pm when our Economy 7 water heating turns on. However, from tonight, I expect it to occur at 10:30 pm as we have today changed to the winter setting.

We are used to this as it only takes around 5 seconds to restore the wee globe at the bottom right of the screen. Not enough time to make a cuppa!

Anonymous
Not applicable
558 Views
Message 4 of 7

Re: My broadband keeps dropping out

Ah, so it's not just me then. I don't know if that's someting I should be pleased to hear or not.  🤔

pippincp
Sage
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Message 5 of 7

Re: My broadband keeps dropping out

@0scarmcg 

Post the connection stats from the hub. Advanced settings/technical log/information.

Try a quiet line test, 17070 option 2, best with corded phone. The line should be silent between announcements. May get a dull hum with cordless phone.

0scarmcg
Contributor
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Message 6 of 7

Re: My broadband keeps dropping out

Sorry I thought I posted this earlier.

 

I do not know how to get those details in order to post.

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0scarmcg
Contributor
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Message 7 of 7

Re: My broadband keeps dropping out

Yes that is similar.

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