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Message 2 of 3

My broadband keeps failing.

 Infinity router is working perfectly. Has BT allowed an oversubscription? I can think of no other reason.

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Message 1 of 3

My broadband keeps failing.

 My Infinity router is working perfectly. I suspect that  BT has overloaded the supply in our area. After 45 mins on the chat line to a person in India I was told that my line had been cleared. It still keeps failing. How do I get someone to rectify this fault?

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: My broadband keeps failing.

you need to expand more on your problem for forum to help

can you post router stats  if hh6 then advanced settings then technical log information

enter your phone number and post results remember delete number http://dslchecker.bt.com/adsl/adslchecker.welcome

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone



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