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imtired
Beginner

on ‎25-06-2020 15h34

786 Views
Message 1 of 2

My broadband was absolutely fine until i randomly got a flashing purple light. Smart hub 2

Hi guys,

This is driving me nuts here. I;ve had my broadband working for around 8 months now with no problems. Suddenly the purple light started flashing and it died down.

 

I contacted BT, they sent me a new router. There were delays but I managed it. Now I have an engineer appointment tomorrow at 8. What could be the reason for the fault?

My phone lines are working perfectly fine. No noise, although since I have full fiber I don't think that matters. I have the Huwaiei 1 port modem in my apartment. Tel1 Power and PON lights are on. 

 

When BT sends an engineer, is he authroised to fix the fault on the openreach modem end as well? 

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1 REPLY 1
imjolly
Distinguished Sage
Distinguished Sage

on ‎25-06-2020 15h36

784 Views
Message 2 of 2

Re: My broadband was absolutely fine until i randomly got a flashing purple light. Smart hub 2

BT don't have any engineers it is openreach engineers



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