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Aspiring Contributor
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Message 1 of 3

My laptop keeps disconnecting from home hub

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Hi, hope someone can help. Recently - straight after a Windows 10 update which may be the cause - my laptop disconnects from my Home hub or BT wi-fi Fon whenever I switch off, or Sleep, or Hibernate. ie I have to manually re-connect each time by going to Network & Settings, selecting the BT home hub option & pressing 'Connect'. Whereas prior to the Win 10 update my laptop automatically stayed connected all the time.

How do I fix this problem because it's very annoying?

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: My laptop keeps disconnecting from home hub

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In the Laptops settings, under the Wireless Network Connection section, choose Manage Wi-Fi Settings. Then under Manage Known Networks,  Click the name of your BT Homehub and choose Forget. 

Restart your computer. Click on the WiFi icon in the taskbar and click on your WiFi network from the list of available networks.

Make sure that you check the Connect automatically. Click on Connect. 

Enter the wireless password/passkey for the BT Homehub. Once your computer connects to the network, its memory should be refreshed and it should connect to the network automatically even after shutdowns and restarts.

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Aspiring Contributor
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Message 3 of 3

Re: My laptop keeps disconnecting from home hub

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Hi Distinguished Sage, 

Sorted - Ta! 🙂

 

 

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