That makes sad reading. I have asked the mods to help and they will post here tomorrow
The mods will post access to a link for a form you need to complete and after you submit the form the mods will get back to you when your form reaches top of inbox. The mods reply in order forms received to ensure everyone's priority problem is treated equally. This can take 2/3 days but they will contact you either by email or phone
I am sorry that we've not been able to give you the help that you need. If you are prepared to give us a chance here, we will do everything we can to help you get this sorted.
To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.