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Bowerzz
Beginner
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Message 1 of 7

My upload is 0.4-0.6MB... How can I fix this?

So my internet download in fine lovely 48mb down but up is 0.2-0.6 which is horrific seeing as im a very competative gamer this has become quite the burden.

Restarting my router does not fix this.

The bt resoluation says everything is fine.

Just need some help.

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Distinguished Sage
Distinguished Sage
102 Views
Message 2 of 7

Re: My upload is 0.4-0.6MB... How can I fix this?

@Bowerzz 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Could you also please display your connection speed.

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click Advanced Settings’ and then ‘Technical log’

Can you also provide the results from this test.

https://speedtest.btwholesale.com/

This must be done with a computer connected to the home hub using a direct Ethernet cable.

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Bowerzz
Beginner
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Message 3 of 7

Re: My upload is 0.4-0.6MB... How can I fix this?

Ethernet isnt an option, Due to location off PC
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Bowerzz
Beginner
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Message 4 of 7

Re: My upload is 0.4-0.6MB... How can I fix this?

Product name:
BT Hub 6A

Serial number:
+084318+NQ93066702

Firmware version:
SG4B1000E01E

Firmware updated:
06-Dec-2019

Board version:
1.0

Gui version:
1.105.0

WAN:
PPP Connected

Data sent / received:
1334 MB Uploaded / 39281 MB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-SPM7

2.4 GHz wireless channel:
Smart (Channel 1)

5 GHz wireless network name:
BTHub6-SPM7

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
78:65:59:85:EE:AB

Software variant:
-

Boot loader:
0.48.8-sec
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Bowerzz
Beginner
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Message 5 of 7

Re: My upload is 0.4-0.6MB... How can I fix this?

Broadband Speed Test Results



Download Speed (Mbps): 40.43

Upload Speed (Mbps) : 0.80

Ping Latency (ms): 9

Through WIFI
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Bowerzz
Beginner
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Message 6 of 7

Re: My upload is 0.4-0.6MB... How can I fix this?

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.

If this is a new BT number and does not appear after 24 hours then please click here for further details.

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Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: My upload is 0.4-0.6MB... How can I fix this?

Are you also using an white Openreach modem, as I cannot actually see your connection speed?

How long ago was your BT Broadband service activated?

If you dial 150, what message do you get?

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