MyBT app reporting BT Smart Hub poor connection

[daviehop]

Quesada did BT find a fix for the poor connection problem ?

[Quesada]

@daviehop I'm afraid not. They have sent me the new Smart Hub 3 which arrived yesterday, so it may take a few days to settle in. However, I am still receiving the same error reports via the MyBT app and the BT Smart Assistant.

[daviehop]

Yes i also replaced the hub 3 router  made no difference, have an Openreach engineer coming tomorrow, not a line installer, that they usually send.

[Quesada]

@daviehop  Good Luck tomorrow. What are your symptoms.

[daviehop]

Speed reducing to 12MBPS from a 500Mbps line never fully disconnects i think 12 is a fall back safety feature correspondence with BT have been horrendous, will update you tomorrow.

[Quesada]

@daviehop I'm still experiencing intermittent drops in connection and getting these error messages, from both the MyBT app and the BT Smart Assistant.