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Jack555
Beginner
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Message 1 of 2

NO BROADBAND FOR OVER 2 WEEKS

No broadband for over 2 weeks, sent a new router first week of fault, kept telling BT the fault wasnt with my equiptment, engineer canceled as some muppet logged my complaint as resolved, finaly tracked down to a physical fault in local junction box on main road...... offered £6.30 odd for compensation and £5 good will gesture as i said that wasnt good enough after just over two weeks with no broadband, realy feel like im NOT a valued customer. Totally disgusted. Man Frustrated

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: NO BROADBAND FOR OVER 2 WEEKS

This link explains the compensation for residential users. Business users have different arrangements.

 

http://bt.custhelp.com/app/answers/detail/a_id/9394/%7E/customer-service-guarantee

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