I live accross the road from the exchange and I have been told by BT several times that I will NEVER be able to get BT Infinity!!
This is absolutely shocking! If I lived in the middle of a field miles from civilization I would totally understand, but we live in the middle of a town in Essex and being told that we cannot get this services becuase we are 'too close' is bonkers.
Does anyone have any information about this? And is this a common policy/issue for BT?
You will be on an Exchange Only (EO) line. This means that you are connected directly to the Exchange and not a cabinet.
Very basically, to get Infinity you have to be connected to a telephone cabinet which is linked to a Fibre Cabinet.
It is Openreach and not BT who own and run the infrastructure and they can not put Fibre cabinets into the Exchange. They would have to put a cabinet out side the exchange and then connect your line to the cabinet.
Openreach are doing this in some areas but it is not high on their priorities at present.
This means that you will not be able to get any form of fibre broadband from any of the ISP unless you happen to have Virgin in your area who could supply fibre as they use a different infrastructure.