cancel
Showing results for 
Search instead for 
Did you mean: 
MaximusPrime
Aspiring Expert
475 Views
Message 1 of 103

Need cables replaced

Hi,

 

my BT Faster Broadband is cutting out when there is cold weather

 

3 Engineers have investigated the problem, still failing

 

I believe the problem is becaue of low quality old cables to my house

 

How can I get Openreach to replace these?

 

0 Ratings
102 REPLIES 102
Distinguished Sage
Distinguished Sage
474 Views
Message 2 of 103

Re: Need cables replaced

You can't. Only Openreach engineers can decided if they need replacing and as you have already had three engineer visits and none of them have said that needs to be done it looks like they are happy that it is not the cause of your problem.

MaximusPrime
Aspiring Expert
467 Views
Message 3 of 103

Re: Need cables replaced

When you say happy you mean they are happy to leave me with broken cables?

0 Ratings
Distinguished Sage
Distinguished Sage
462 Views
Message 4 of 103

Re: Need cables replaced

as long as your phone works ok then yes probably



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
MaximusPrime
Aspiring Expert
458 Views
Message 5 of 103

Re: Need cables replaced

If my broadband doesn't work correctly they must have a duty to fix it?

0 Ratings
Distinguished Sage
Distinguished Sage
456 Views
Message 6 of 103

Re: Need cables replaced


@MaximusPrime wrote:

When you say happy you mean they are happy to leave me with broken cables?


As imjolly has said plus how do you now they are broken when the engineers don't?

0 Ratings
Distinguished Sage
453 Views
Message 7 of 103

Re: Need cables replaced

There is only an obligation to provide a working telephone service.

How do you know the cables is broken? If it was indeed broken, you'd have no service at all.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
0 Ratings
Distinguished Sage
Distinguished Sage
449 Views
Message 8 of 103

Re: Need cables replaced

there is no requirement to provide broadband and at worst openreach just refuse to supply your line with broadband - so you cannot demand to get line replaced

 

as GG said 3 engineeers have not said that is the cause of any problems



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
MaximusPrime
Aspiring Expert
444 Views
Message 9 of 103

Re: Need cables replaced

I know something is broken because the 3 engineers all found errors on my line

 

The problem is not in my house

 

The problem is not the exchange nor the cabinet

 

That means the problem is in the 2.8km of cable to my house from the cabinet

0 Ratings
MaximusPrime
Aspiring Expert
435 Views
Message 10 of 103

Re: Need cables replaced

34+ year old cable

 

Cable8.jpg

0 Ratings