cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ney
Expert
513 Views
Message 1 of 6

Need to cancel engerineer appointment

When I phone up last Friday to upgrade my BT TV to big entertainment  package I also changed to Halo 2 and getting new router sent out and guy said its coming up san engerineer appointment and I said I don't need one I will fit all myself.

He said he would cancel the appointment but I get an email this morning saying engerineer books for this Saturday between 12pm and 3pm. 

How do I cancel this. TV service is working fine and don't need my new router set up.

I had thought the guy I talked to on phone had canceled the engerineer appointment.

Any help would be greatful.

Darren

0 Ratings
Reply
5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage
512 Views
Message 2 of 6

Re: Need to cancel engerineer appointment

@ney 

Its part of the Halo 2 service, you automatically get a free visit to make sure everything is working properly.

 

0 Ratings
Reply
ney
Expert
501 Views
Message 3 of 6

Re: Need to cancel engerineer appointment

Yes but I don't want a visit from a BT engerineer. There is no need for one.

Guy other day on phone was meant to have cancelled the appointment.

Cant I just cancel the engerineers appointment.

Darren

 

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
489 Views
Message 4 of 6

Re: Need to cancel engerineer appointment


@ney wrote:

Yes but I don't want a visit from a BT engerineer. There is no need for one.

Guy other day on phone was meant to have cancelled the appointment.

Cant I just cancel the engerineers appointment.

Darren

 


I am not sure if it would be someone from BT Retail anyway, as it may be a third party company.

All you can do is to call BT, and see if there is an appointment showing on the system.

0 Ratings
Reply
ney
Expert
448 Views
Message 5 of 6

Re: Need to cancel engerineer appointment

Thanks for the reply will phone BT when I got in from work this evening.

Darren

0 Ratings
Reply
Starwire
Recognised Expert
415 Views
Message 6 of 6

Re: Need to cancel engerineer appointment

They use a Company called, Enjoy.

Followed a few of them round, they make Qube look like Professionals. 😳