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MATTHEWATLANT0S
Contributor
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Message 1 of 4

Need to factory reset BT Smart Home hub 2.

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Hello,

I need to factory reset my BT Smart Home Hub 2, as I am having so many problems with the internet, find that the internet is slow, cannot get connected internet runs slow.

Can someone tell me how I factory reset my BT Smart home hub 2.

any help would be appreciated 

Thanks

Matthew
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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Need to factory reset BT Smart Home hub 2.

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press the recessed button on back and hold 20/30 secs until hub lights flash

remember turn off smart setup when reboots



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lifeonmars
Aspiring Expert
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Message 3 of 4

Re: Need to factory reset BT Smart Home hub 2.

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For subscribers on VDSL the latest firmware issued on a BT Smart Hub 2 was causing problems, So through this forum we managed to get 

Firmware version:

v0.26.04.04227-BT

which works well for most people.

 

see thread.

https://community.bt.com/t5/BT-Devices/2-4GHZ-and-5GHZ-Bands-BT-Smart-Hub-2/td-p/1907547/page/85

to date no updated firmware has been received so BT must still be working on the problem

 

 

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VeteranISPUser
Recognised Expert
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Message 4 of 4

Re: Need to factory reset BT Smart Home hub 2.

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