Yes the same, its a new build. Never had openreach at my address. ADSL availability didn't show up before either when I moved in but does in the last few months.
I assume my address needs updating or something?
My neighbour has fibre but I can only get ADSL, how does that work?
The most accurate results are with a phone number only post code is the least accurate
First, ring BT and see if you can order (even if you don't actually want services from BT, there probably the people best placed to give you an answer).
I had a similar issue in our not-quite-new-build estate that was updated (December '17) with Fibre 3 years after it was built. My neighbours could order, but I couldn't. There is a form you can complete on the openreach site - link can be found via this blog post about how I managed to resolve the issue and I recently, finally, have fibreoptic FTTP broadband. Be warned - it could take two or three months as OpenReach isn't always the quickest off the mark.