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H18WKD
Aspiring Contributor
1,542 Views
Message 11 of 19

Re: Neighbours Have FTTP I Don't

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Thank you for the reply, What would you advise i do as clearly there is FTTP in my street.

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Starwire
Recognised Expert
1,642 Views
Message 12 of 19

Re: Neighbours Have FTTP I Don't

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Best advice I can give is to fill out the form.

https://www.openreach.com/fibre-broadband-availability-customer

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H18WKD
Aspiring Contributor
1,506 Views
Message 13 of 19

Re: Neighbours Have FTTP I Don't

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Thank you much appreciated.
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H18WKD
Aspiring Contributor
1,410 Views
Message 14 of 19

Re: Neighbours Have FTTP I Don't

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Update:

This morning i received an email  stating they have looked into the issue and i can now order FTTP 🙂

 

 

 

BT BROADBAND AVAILABILITY CHECKER

 

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability DateFTTP Install Process
ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)ADSL Availability DateWBC SOADSL Availability DateLeft in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)22.113.12.30.811.4AvailableAvailable-- 
VDSL Range B (Impacted)22.112.32.30.89AvailableAvailable-- 
WBC FTTPUpto 1000Upto 220--AvailableKCI2 Assure-- 
WBC ADSL 2+Up to 6--5 to 7AvailableAvailable-- 
ADSL MaxUp to 1--1 to 3AvailableAvailable-- 
WBC Fixed Rate1----AvailableAvailable-- 
Fixed Rate1----Available---- 
Max Observed Downstream Speed (Mbps)12.52     
Max Upstream Observed Speed (Mbps)2.2     
Observed Date2020-02-26     
VDSL Multicast------Available---- 
ADSL Multicast------Available---- 
Bridge TapY      
VRI--      
NTEFaceplate--      
Last Test Date04-03-2020     
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pippincp
Distinguished Sage
1,397 Views
Message 15 of 19

Re: Neighbours Have FTTP I Don't

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Good result.

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plsHelp
Aspiring Contributor
1,011 Views
Message 16 of 19

Re: Neighbours Have FTTP I Don't

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Hi,

I have the same issue. Our adjacent neighbor has the FTTP connection and we don't.

May I know how did you manage to convince them?

Thanks.

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H18WKD
Aspiring Contributor
987 Views
Message 17 of 19

Re: Neighbours Have FTTP I Don't

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Hi. It took sometime but basically you need to contact your supplier i.e BT and ask them to submit an ORDI 

You may need to ring back a few times untill you get through to someone who knows what an ORDI is. I think I called and spoke to around 15 operators who didn't have a clue. Then one lad goes yep I know what that is and submitted it. 

Once this has been submitted you should then be able to place an order for full fibre a week or so after. 

plsHelp
Aspiring Contributor
984 Views
Message 18 of 19

Re: Neighbours Have FTTP I Don't

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Wow! Lucky you.

I wish I can to talk to the same operator.

Thanks!

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H18WKD
Aspiring Contributor
982 Views
Message 19 of 19

Re: Neighbours Have FTTP I Don't

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I know it's very frustrating having to explain the story time and time again  All I can say is keep trying. 

Hope you get it resolved soon.