Neighbours Have FTTP I Don't

[H18WKD]

Thank you for the reply, What would you advise i do as clearly there is FTTP in my street.

[Starwire · Accepted solution]

Best advice I can give is to fill out the form.

https://www.openreach.com/fibre-broadband-availability-customer

[H18WKD]

Thank you much appreciated.

[H18WKD]

Update:

This morning i received an email  stating they have looked into the issue and i can now order FTTP 🙂

BT BROADBAND AVAILABILITY CHECKER

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability DateFTTP Install Process
ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)ADSL Availability DateWBC SOADSL Availability DateLeft in JumperObserved SpeedsVDSLOther Offerings


Availability Date

Premise environmentStatus

VDSL Range A (Clean)	22.1	13.1	2.3	0.8	11.4	Available	Available	--
VDSL Range B (Impacted)	22.1	12.3	2.3	0.8	9	Available	Available	--
WBC FTTP	Upto 1000	Upto 220	--	Available	KCI2 Assure	--
WBC ADSL 2+	Up to 6	--	5 to 7	Available	Available	--
ADSL Max	Up to 1	--	1 to 3	Available	Available	--
WBC Fixed Rate	1	--	--	Available	Available	--
Fixed Rate	1	--	--	Available	--	--
Max Observed Downstream Speed (Mbps)	12.52
Max Upstream Observed Speed (Mbps)	2.2
Observed Date	2020-02-26
VDSL Multicast	--	--	--	Available	--	--
ADSL Multicast	--	--	--	Available	--	--
Bridge Tap	Y
VRI	--
NTEFaceplate	--
Last Test Date	04-03-2020

[pippincp]

Good result.

[plsHelp]

Hi,

I have the same issue. Our adjacent neighbor has the FTTP connection and we don't.

May I know how did you manage to convince them?

Thanks.

[H18WKD]

Hi. It took sometime but basically you need to contact your supplier i.e BT and ask them to submit an ORDI 

You may need to ring back a few times untill you get through to someone who knows what an ORDI is. I think I called and spoke to around 15 operators who didn't have a clue. Then one lad goes yep I know what that is and submitted it. 

Once this has been submitted you should then be able to place an order for full fibre a week or so after. 

[plsHelp]

Wow! Lucky you.

I wish I can to talk to the same operator.

Thanks!

[H18WKD]

I know it's very frustrating having to explain the story time and time again  All I can say is keep trying. 

Hope you get it resolved soon.