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Distinguished Sage
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Message 11 of 23

Re: New BT Infinity, can't get broadband

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Then unfortunately it appears you need another engineer visit.
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ianphillips2347
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Message 12 of 23

Re: New BT Infinity, can't get broadband

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Any ideas what the problem could be this time? As it was working fine initially for a short period
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Distinguished Sage
Distinguished Sage
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Message 13 of 23

Re: New BT Infinity, can't get broadband

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Is your phone line working now?

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ianphillips2347
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Message 14 of 23

Re: New BT Infinity, can't get broadband

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Yeah, my phone line seems to be fine
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Distinguished Sage
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Message 15 of 23

Re: New BT Infinity, can't get broadband

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Could be a myriad of reasons, one being that you're connected to the wrong fibre port in the cabinet which has subsequently been turned off following the closure of his job if either he's noted the one you're on wrong or simply it has ben turned off in error. That's one possible scenario 😞
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ianphillips2347
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Message 16 of 23

Re: New BT Infinity, can't get broadband

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I never imagined that two Openreach engineers could be so incompetent.

I now have yet another engineer booked to come out so third time lucky I'm hoping.
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Distinguished Sage
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Message 17 of 23

Re: New BT Infinity, can't get broadband

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Fingers crossed for you, hopefully they can sort it out this time. Let us know how you get on.

Might be an idea to ask the engineer for his mobile number incase it goes back off that same day to save you the hassle of booking another appointment. He may or may not be willing to give it to you though.
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Message 18 of 23

Re: New BT Infinity, can't get broadband

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@Webby wrote:
Fingers crossed for you, hopefully they can sort it out this time. Let us know how you get on.

Might be an idea to ask the engineer for his mobile number incase it goes back off that same day to save you the hassle of booking another appointment. He may or may not be willing to give it to you though.

That's exactly what I did, whenever I have a fault now I just call our friend who's an Openreach engineer and it gets sorted quickly! 😄

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Moderator
Moderator
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Message 19 of 23

Re: New BT Infinity, can't get broadband

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Probably best to go through the 'official channels' if you have any problems @William_Grimsley Smiley Wink

 

Cheers

 

David

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Message 20 of 23

Re: New BT Infinity, can't get broadband

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@DavidM wrote:

Probably best to go through the 'official channels' if you have any problems @William_Grimsley Smiley Wink

 

Cheers

 

David


I know, to be truthful I only ask for tips but we do know him personally (he visited the property over 10 times in a few years). 😄

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