We are due to have bt infinity installed on Tuesday 17th June and i simply cannot wait will be fantastic to get rid of 1.2mb broadband and get something thats alot faster and useable.
However i have a question.
Our builder has been extremely lazy when installing our internal telephone connections both of them, we have one faceplate in the hallway and another in the upstairs living room. However both are connected directly outside the house from the BT cable part.
I'll attach a picture so you can see what i mean.
My question is how will the bt engineer go about sorting this out as i dont want any problems with infinity and want to get the fastest speeds possible. Also the really annoying thing is alot of houses on our estate have external NTE boxes, accept for a few of us, including us.
Solved! Go to Solution.
From the wall plugs looks like you may have had a 'grey box' at one time
That is what they call 'star wiring' and will need to be sorted (quite easily) when you have infinity installed.
So i have been connected this morning, and the engineer didnt make any changes to the external wiring.
He just installed a new VDSL faceplate in the hall way, connected me and then left.
So im still star wired outside the front of my property.
He even told me that i didnt need to leave an adsl filter plugged in, in my living room but i have as dont want noise on the line.
Bit annoying really he should have fixed the wiring, to give me the best possible speeds.
The socket in the hall way is the closet socket to the external wiring and has the phone plugged into it, along with the home hub via the new vdsl face plate.
The socket in the living room has all of the sky boxes connected to it.
Its really annoying as there is still noise on the line when using the landline phone and its too quiet to hear anyone, and the VDSL connection keeps dropping and wont go above 35mbps download on sync speed. When i run speedtest.net its not even going about 12mbps download speed.
I've emailed BT to complain and asked for a free engineer visit to fix it. But if they wont come out im left doing it myself. So i could do with some advice.
Reason i ask that is because the cabling is already there internally
Sounds bout of a way to go around the houses how ive explained it but makes sense to me
As john46 said, I would STRONGLY suggest you leave it to the openreach engineer to sort out your connection. They would be best equipped to ensure you get the best connection available for your line........including making sure that the external wiring is properly weatherproofed........