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AP2812
Newbie
423 Views
Message 1 of 4

New Build - Awaiting Installation

I've recently moved into a new build house where FTTP should be installed prior to us moving into the property. We moved in 3 weeks ago and still haven't had our equipment installed.

 

The developer's have said that they have escalated a complaint on our behalf but this hasn't got us anywhere.

 

Can anyone advise... who can we chase to get the modem installed?

 

Thanks a lot

 

 

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
415 Views
Message 2 of 4

Re: New Build - Awaiting Installation

The developer who should then chase Openreach.

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AP2812
Newbie
412 Views
Message 3 of 4

Re: New Build - Awaiting Installation

Thanks, that's what I thought.

 

We keep chasing the developers but they don't seem to be getting anywhere with OpenReach

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Distinguished Sage
Distinguished Sage
389 Views
Message 4 of 4

Re: New Build - Awaiting Installation

Unfortunately there is nothing you can do with Openreach because you are not their customer, the developer is. They will just need to keep chasing them. They should have had a point of contact/coordinator according to the Openreach booklet

 

https://www.ournetwork.openreach.co.uk/property-developers/developer-handbooks-and-extra-services.as...

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