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Aspiring Contributor
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Message 1 of 6

New Build Fibre Connection Madness - Wrong Cabinet On OpenReach systems?

Good Morning guys,

Long story short, after NINE months of back and forth between myself, openreach, BT and even my local council I have had a phone line finally fitted last week. They activated a copper broadband service and were due to upgrade me to fibre once active. 

Yesterday I was told by BT that I am connected to PCP35 - a cabinet that I cannot find anywhere and does not have a fibre service. I did alot of checks and cannot find cabinet 35 anywhere, on all tests I run it says I am connected to 14 - a fibre enabled cabhinet which all my neighbours are connected to. Yet my case handler is still saying I am connected to 35? could it be that someone on Openreach side made a mistake when inputting information? how reliable is the DSL checker? I have used both phone number and address and both have told me I am connected to cabinet 14. 

See below,

address.pngphone number.png

Any help would be greatly appreciated.

I am at my wits end with this!

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Aspiring Contributor
296 Views
Message 2 of 6

Re: New Build Fibre Connection Madness - Wrong Cabinet On OpenReach systems?

I have now done a more recent search using my phone number and have noticed more detailed information?phone number new.png

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: New Build Fibre Connection Madness - Wrong Cabinet On OpenReach systems?

the last dslchecker certainly shows you are on cab 14 and that it is fibre enabled, available and your estimated speed is 47/32mb down and 7.9/5.4mb up

you should be able to phone options team and get superfast 1  try 0800800030  they are uk based



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Aspiring Contributor
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Message 4 of 6

Re: New Build Fibre Connection Madness - Wrong Cabinet On OpenReach systems?

Thank you! how reliable is Dslchecker? just because as I mentioned for some reason someone at BT is saying that I'm connected to cabinet 35??

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Sage
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Message 5 of 6

Re: New Build Fibre Connection Madness - Wrong Cabinet On OpenReach systems?

The DSL checker uses the same database as BT.  There is no cabinet 35 connected to your exchange.

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Moderator
Moderator
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Message 6 of 6

Re: New Build Fibre Connection Madness - Wrong Cabinet On OpenReach systems?

Hi @Tomz0rr,

Going by the last checker result you posted it does indicate that FTTC service is available to order. 

If you need help placing that order, post back and I'll take a look at this for you.

Thanks

PaddyB

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