Hope someone is able to provide assistance. I've moved into a new build property on Barratt Homes development estate.
How do I get FTTH broadband and phone line set up. I've been informed we have FTTH on the estate and everything is installed by Barratt Homes, Openreach just needs to do their final part.
I've tried speaking to BT over the phone but they have been uttertly useless..... thinking we don't have any cables installed. We have people using BT on the development estate and the cables are installed in the ground and feeding into my house. I have the BT box outside my house under the ground.
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Thanks for replying.
We don't have a white box installed. Barratt Homes have told us to contact you to get the rest sorted as they have done the cabling part to the house.
The DSLchecker doesn't work for my postcode.
Thank you very much for your explanation. Can't believe Barratt just can't hold their hands up and say yes its us causing the problem. Getting fed up going back and forwards haha.
I will chase Barratt up now but thank you for clarifying.
IM having the same issues, moved on to a new estate and strangely its David Wilson Homes which is otherwise known as Barratt, got all the kit installed but still cant get anyone to accept responsibility to get it sorted. Developer blames Openreach Openreach blames the developer.
Yep... I forced Barratt to install the ONT modem box last week. Openreach said the flashing green light would only last up to 3 days but its been over a week now. BT have no knowledgement of the installation either yet.
All of this is becoming frustrating.....
Just have to keep on nagging at everyone to nudge something forward!
Extremtly frustrating. Don't understand why they want to make it so difficult.
With Barratt they have offered to give us a dongle and they will pay for it, worth to ask David Wilson if they offer this service? I haven't gone with a dongle yet as I haven't moved into my house due to many defects... ha.
I would just keep on ringing the developer customer service and openreach to nag. They will get fed up hearing from you and actually do the work then 🙂