Its the cab 11 result that would be right, as that take the actual routing of your line, from the routing records. Its not unusual for cables to run to different cabinets, especially in rural areas where there is little spare capacity.
Just because you are on the same pole, it does not mean you are on the same cabinet.
When you said your neighbour could place an order, did you use their phone number in the checker, or their address?
Why not post the results of the phone check for each propoerty. Delete the phone number before posting
Welcome and thanks for your post!
Sorry for the mix up with the availability checker. You can contact Openreach directly about fibre availability for your address. Use this link >> Fibre availability <<
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See ADSL screenshots that I've posted just now. I've contacted Openreach through BT support but they are relaying every non logical reason under the sun, from you can go on the wait list, to I'm too far away from the cabinet. They aren't looking at the full picture. We are rural and the house further away than me that runs off the same pole as me can place an order, but hasn't, so the cabinet isn't full and it's not infrastructure related. It has to be either database or human error somewhere, surely.
from the dslchecker results if using phone number on cab 11 shows no FTTC available but even better you have FTTP available try phoning FTTP team on 08005874787
That option has been exhausted months ago. Purely looking at the cabinet routing issues here.