Hi, I have recently joined BT and opted in for Bt Infinity 2, I received my smart hub and was told a day later that my internet would be activated only to find that every time I try and load a web page I get redirected to 18.104.22.168/index.html (BT Wholesale Service Information page)
please can can anyone advise if they have had a similar issue and how to resolve??
Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the community forum.
I'm sorry that the activation of your Infinity service has been delayed. I'll be able to take a look at what is happening with your order. Please can you send me in your details using the "Contact The Mods" link found in my profile?
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Hello, unfortunately I cannot see any link on your profile please can you provide this again
You need to be logged in and viewing the full site, not the mobile version to see the link.
AS per a 'Webby' statement from another thread with this issue...
This is a RAS issue. The curcuit needs to be rebuilt.
Please contact a Mod on this forum to have this done. Calling a BT call centre will likely be fruitless as they would need to communicate this to Openreach or to BTWholesale.