New Customer - Unable to claim sign-up reward

[Haggini]

Signed up as a 'new customer' having historically been a customer of BT and switching back now from another ISP. As a historic customer, I have a MyBT account already setup against my email address. I received my emails asking me to activate my account, and have followed and completed those processes. I then received an email stating I needed to claim my reward within the next 60 days. However, after following all the links to claim my reward - when I get to the point of signing into MyBT account there is no link presented to claim my reward.

In addition - my order does not appear in my list of orders.

Update - now I can't even log into my MyBT account. Access Denied message.

[imjolly]

you need to wait until your broadband package has been activated and your cooling of period expired

if you now have 2 BTIDs then that will cause problems claiming

[Haggini]

Thanks - maybe that could be clarified in the communications from BT! I'll report back in a couple of weeks to let you know if that's successful. Just for clarity, what do you mean by two BTIds?

Re: Issues - at the moment the order doesn't show in my list of orders (I can see my historic ones from over 2 years ago) but I can view it by entering the sales reference etc.

[imjolly]

some returning customers have problems claiming rewards  when setting up new account still having an old account