Our village together with a welsh government grant paid for FTTP to be provided to each house. Open Reach have now installed the new cabinet and cables to all the poles in the village and left long loops for individual house connection.The engineers said the wires to the poles should be live by the end of the week (a couple of weeks ago).
My question is do we just wait for Open Reach to connect our individual houses now or are we required to put in an order with BT to get our individual houses wired to the poles ? I dont think the houses will show up on the fibre checker as being FTTP enabled for orders until they are fully conected all the way to the house even if the poles are live.
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
try phoning FTTP team and see what they say 08005874787
I guess the availability checker will also update to show FTTP available once the lines are RFS.
Ok so I've found out the proceedure. For any others with a similar FTTP installation query heres how it goes.
Once the poles are live, Open Reach test the lines and make sure everything is fine and dandy from the exchange to the poles. This should take a few weeks. Open Reach then inform residents that the lines are RFS (ready for service). It is then the housholders responsibility to order a service from a suitable FTTP ISP (in our case its 99% going to be BT). It is that ISP who will then contact Open Reach and instruct them to do the work to connect the house to the pole. Once the house is connected to the pole you will have an FTTP termination box inside your house. Your ISP should provide a new FTTP enabled router and this will connect directly to the termination box and hey presto, fingers crossed, ultrafast broadband is available.
Which is why @imjolly gave you the FTTP team number.