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JoannaHammond
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Message 1 of 74

New Fibre Install, Inconsistant Achievable Speeds.

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Firstly, I will state that I am still in the 10 Day activation period.  But, the sync rates have been stable for 3 days with acceptable SNR, etc.  But what I can actually achieve speed wise is a fraction of what the line is capable of.

Data rate:9.995 Mbps / 51.207 Mbps
Maximum data rate:13.128 Mbps / 58.228 Mbps
Noise margin:6.7 / 5.8
Line attenuation:20.3 / 18.3
Signal attenuation:20.1 / 17.7

The real and most concerning issue is the actual data rates of a physical connection to the router from a pc.

The following tests where done at 4am, 5am and 7am to try to avoid any potential congestion issues.

bt-test-08-10-2018--07-40.jpgbt-test-08-10-2018--05-44.jpgbt-test-08-10-2018--04-35.jpg

Some of the other tests I have done I did not store, but in those I had speeds that dropped below the ADSL speed that I moved from (13mbit) , which is rather crazy.

The maximum speed it has ever achieved was 36 down, 9 up.  This download would still be far below spec.

Another thing that I find very strange is that if I use the BT Troubleshooting and Speed Testing it reports 47.4Mbit!  No other test even comes close to this value, not even the wholesale tests.  The above tests are basically a computer plugged into the HH6 router via a physical connection, the discrepency is crazy.

Any ideas?  I can't really see the "10 Day Activation Period" solving these issues as the sync rate has stabilised nicely with the max rate actually being higher that I was told I would get (54.)

Finally, the DSL Check in case is required.

DSL-CHECK.jpg

 

 

 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 74

Re: New Fibre Install, Inconsistant Achievable Speeds.

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are you using the mastre socket or an extension socket to conenct hub?

have you tried using the test socket with a filter even if you current have a filtered master socket and see if that improves stats and speed

try quiet line test  dial 17070 option 2 should be silenet and best with corded phone



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JoannaHammond
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Message 3 of 74

Re: New Fibre Install, Inconsistant Achievable Speeds.

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Hi, thanks for the reply.

It's plugged into the Master Socket.  Already tried 17070 / 2, it's quiet.  Had an engineer out as they had managed to disconnect my phone after installing the broadband.  Let's just say some wires where not correctly terminated.  During that period I had a poor quality broadband and no phone.

So, once that was fixed my max and sync rates jumped up to where they are supposed to be and the phone works again 😄   So all the line checks where done when the engineer was here.

I just did another 17070/2 and it's still a nice quiet line.

So I am syncing at a speed I would expect, I'm just not getting anything near that rate when it's in use or tested.

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JoannaHammond
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Message 4 of 74

Re: New Fibre Install, Inconsistant Achievable Speeds.

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Also just ran another wholesale test to make sure what is happening is still consistent:

bt-test-08-10-2018--09-34.jpg

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Distinguished Sage
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Message 5 of 74

Re: New Fibre Install, Inconsistant Achievable Speeds.

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the reason I asked you to try test socket is your attainable seems low compared to the dslchecker results.  I appreciate that your actual is about the superfast max of 55mb but that is restricted whereas the attainable should show line capability

which exchange and cab are you on?



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JoannaHammond
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Message 6 of 74

Re: New Fibre Install, Inconsistant Achievable Speeds.

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Thanks,

I'm on Exchange EAST BAY , Cabinet 19.

I was told to expect no more that 54-55 hence me being ok that it was basically looking like that.

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JoannaHammond
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Message 7 of 74

Re: New Fibre Install, Inconsistant Achievable Speeds.

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Sorry, didn't read the test socket bit..

Values for test socket tests....  

Data rate:9.995 Mbps / 55 Mbps
Maximum data rate:19.183 Mbps / 71.726 Mbps
Noise margin:12.2 / 7.7
Line attenuation:17.3 / 16.4
Signal attenuation:17.2 / 16.4

Yep, there is a spur comming off the faceplate.

As for test results on the test socket:

I retested and got downspeeds of 20Mbps ...  Can't show the picture as when I try to generate that bit it returns "The Tap1 test was not conclusive for your broadband connection."

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Distinguished Sage
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Message 8 of 74

Re: New Fibre Install, Inconsistant Achievable Speeds.

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there is a problem with your faceplate or wiring - look at the improvement in your router stats



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JoannaHammond
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Message 9 of 74

Re: New Fibre Install, Inconsistant Achievable Speeds.

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I can see that, but not really an issue as the sync rate with the spurs comming off still hits the max rate I can get (regarding the package I have at least.)

My real concern is that no matter how it is connected the avg max throughput I get on any test is 20Mbps.

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Distinguished Sage
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Message 10 of 74

Re: New Fibre Install, Inconsistant Achievable Speeds.

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hopefully the download will improve not your conenction is better  there is obviously a fault with faceplate or your internal wiring that was causing a problem for your broadband connection

are you still using ethernet to check btspeedtester?  have you checked there is nothing else running on the network - a backup, windows update etc



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