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badbuy
Newbie
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Message 1 of 3

New Home Hub

I purchased a new HomeHub 5 through amazon. Set up was easy and all worked fine, 3 days later the internet is down and no phone tone. I have reset and called bT but no joy so far?

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: New Home Hub

Unplug the home hub and then try your home phone to see if it works in the test socket. If not, then report it as a phone fault, as its probably a line fault.

 

Once the phone is working again, the Internet connection should restore.

 

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Message 3 of 3

Re: New Home Hub

Hi badbuy,

 

Welcome to the BT Care Community Forums.

 

Is the Hub connected to the test socket via a microfilter or via a SSFP?

 

As Keith has said, connect just the landline phone to the test socket, the line should be quiet.

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