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Distinguished Sage
Distinguished Sage
298 Views
Message 11 of 25

Re: New Infinity 2 install

do you have extension sockets as well wired to the 'master'



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jillgaz
Aspiring Contributor
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Message 12 of 25

Re: New Infinity 2 install

Yeah, there are two sockets downstairs (only 1 with phone attached via a filter) but have tried testing with nothing plugged into extensions.

 

We never had an issue when on 8 meg and always got full 8 meg even with HH4 plugged into the "far end" extension socket.

 

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Distinguished Sage
Distinguished Sage
284 Views
Message 13 of 25

Re: New Infinity 2 install

There is something killing your connection speed as nowhere near estimated and the obvious is your wiring  getting an engineer visit to sort out and probably install a MK3 SSFP master but I think you may be charged  http://bt.custhelp.com/app/answers/detail/a_id/12439/c/



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jillgaz
Aspiring Contributor
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Message 14 of 25

Re: New Infinity 2 install

Some recent info makes me sure it isn't a wiring issue is that my sister's boyfriend (who lives about 30m away, admitedly on a different street) is suffering veru similar (actually slightly worse) issues

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Distinguished Sage
Distinguished Sage
275 Views
Message 15 of 25

Re: New Infinity 2 install

Are there any exchange issues. http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/

 

if nothing then you need engineer. As you cannot use test socket to eliminate your internal wiring it is always a possible problem



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jillgaz
Aspiring Contributor
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Message 16 of 25

Re: New Infinity 2 install

None apparent but BT engineer coming on Friday so we'll see what he says. As I saiad, my sister's boyfriend (who lives 25m away max) has the exact same issue but is even slower than me......watch this space

 

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Distinguished Sage
Distinguished Sage
226 Views
Message 17 of 25

Re: New Infinity 2 install

Interested on update after engineer visit 



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jillgaz
Aspiring Contributor
194 Views
Message 18 of 25

Re: New Infinity 2 install

Engineer just left.

 

He changed my master socket and reset the connection at the exchange.

 

Says he's tested the line and the best I can expect is 60 meg. Not exactly slow but, as BT estimated 71-80 meg and guaranteed no slower than 63 meg still a bit miffed

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Distinguished Sage
Distinguished Sage
190 Views
Message 19 of 25

Re: New Infinity 2 install

if up to 60mb then that is big improvement from previous stats  can you post up to date router stats.

 

looks like your line is not quite 'A' quality in the checker estimates.  I doubt you will find that BT guarantee any speed probably expected is the terminology



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jillgaz
Aspiring Contributor
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Message 20 of 25

Re: New Infinity 2 install

Indeed..feels somewhat ridiculous that I'm moaning that I'm now only 60meg, hehe. Proble I have now is the master socket is in the loft and the onlyother socket is at front of house so wifi a bit weak. Have to move the socket me thinks

 

hubstats.JPG

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