Just had infinity 2 line activated , upto 72Mb one. Says that I can support a min of 52Mb on my line.
My previous supplier was a lower package at a steady 30-35Mb via Openreach box with no problems so thought id go faster. Switched on and I now get 15-20Mb directly via the HomeHub.
Went thro the usual checks, reboot/reset router, master socket etc and now I need to have an engineer come out.
Anyone else have this before? Not sure I understand why If I was getting 35Mb the day before the max I am getting once BT took the line over the following day it has been reduced so much on a faster package.
Openreach won't help for first 10 days then I think you need to get engineer as your speed is way below estimated speed should be free on early life failure
Thanks conrad for taking the time to look for that previous thread I had forgotten about but if you check the date you will see it was 2 years ago on
on 03-02-2016 13h28
when I was suddenly getting drops in speed. An engineer visit solved the issue back then by putting me on another breaker. After 12 months my introductory offer had finished so moved to another supplier on a lower packack and am now returning as the higher package is at a reasonable price since my old supplier introductory offer has again ended.
Thanks again for your interest and will keep you updated after the engineer visit on Monday in order to help somone else with a similar issue.