Following an earlier thread where I asked about speed problems with my newly activated Infinity (which turned ot to be internal wiring problems), I've had some inside wiring changed by a pro (non BT) telecoms man and I'm now flying along... relatively.
Infinity has been activated for just 6 days and I have read a lot on these forums about the first 10 days being important.
I'm seeing my HH6 dropping and reconnecting to the Internet on average twice a day. It is always a very brief drop to orange and back to blue within about 10 seconds or so. This is not a problem and sometimes I only know it’s happened because I check the hub's status/log. Is it normal for these disconnects to keep happening during the first 10 days and will they eventually stop? Or is this a sign of a problem which is likely to persist in the long term?
Also, I was warned in a thread not to keep resetting the hub as BT may see this as a line fault and lower the speed. Is a short disconnect/reconnect regarded as a "reset" or does reset literally mean switching the hub off and on / rebooting it via the button the back? Will BT see these reconnects and assume there is a fault?
I previously had ADSL on the same line and only ever saw a drop/reconnect two or three times per year.
