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Beginner
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Message 1 of 7

New Router

Hello,

I recently upgraded to HALO 1 due to this being cheaper as I was out of contract. I was informed by the sales team within an EE shop (part of the BT company) that I would also receive a new router. 

My current router is a few years old and it has now been 2 months and no new router yet I have transferred to HALO 1

Has anyone else had the same issue with not being sent the router?

 

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6 REPLIES 6
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Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: New Router

If the old one still works why change it, the new one won't be any better.

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Beginner
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Message 3 of 7

Re: New Router

Was advised would be the newer smart hub which is better tech, currently have an old home hub!

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Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: New Router

Don't believe all the marketing hype!!

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Expert
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Message 5 of 7

Re: New Router

Halo 2 comes with a Smart Hub 2 by default, Halo 1 has no new hub included.
Personally I have the Smart Hub 1, it works fine and I have the bands split, something the SH2 doesn't yet support.

 

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Distinguished Sage
Distinguished Sage
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Message 6 of 7

Re: New Router

Halo 2 customers get a Smarthub 2 if they do not already have one.

Halo 1 customers do not get a new hub if they already have a hub.

 

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Aspiring Contributor
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Message 7 of 7

Re: New Router

I am on Halo 1 and they sent me a Smart Hub 2. Rubbish though went back to my old router.

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