I recently upgraded to HALO 1 due to this being cheaper as I was out of contract. I was informed by the sales team within an EE shop (part of the BT company) that I would also receive a new router.
My current router is a few years old and it has now been 2 months and no new router yet I have transferred to HALO 1
Has anyone else had the same issue with not being sent the router?
Halo 2 comes with a Smart Hub 2 by default, Halo 1 has no new hub included.
Personally I have the Smart Hub 1, it works fine and I have the bands split, something the SH2 doesn't yet support.
Halo 2 customers get a Smarthub 2 if they do not already have one.
Halo 1 customers do not get a new hub if they already have a hub.