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bastib
Beginner
471 Views
Message 1 of 3

New Service activation delayed a week - only switched from fibre 2 to full fibre 900mbit

Hi all,

on Dec 2nd i called the support to upgrade my broadband from from Fibre 2 to Full Fibre 900.

we already have fttp on our house so it really was just supposed to be a switch as the representative told us.

since that day nothing happened and the order is still open but i've been charged already for my new package on my current bill.

what are the expected lead times for this switch and can someone help speed this up?

Many thanks!

Bastian

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2 REPLIES 2
pippincp
Distinguished Sage
462 Views
Message 2 of 3

Re: New Service activation delayed a week - only switched from fibre 2 to full fibre 900mbit

Sould be pretty quick. Give the FTTP team a ring. 0800 587 4787

bastib
Beginner
452 Views
Message 3 of 3

Re: New Service activation delayed a week - only switched from fibre 2 to full fibre 900mbit

will do and report back! expected similar and was wondering if my expectation was somehow off.
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