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Message 1 of 3

New account not showing

I used to be with BT some time ago. Recently took out a new contract which went active a few days ago. However, when I log into my account t using the email address registered to my new account, it only bring up my old account. Even though BT are clearly aware I now have a new contract as they are emailing me on the same email address. Also, when I try to claim my voucher, it brings up my old account and new account. When I click on the new account to claim my reward, it just loads a blank screen. Not having much luck lol! Any help would be appreciated. 

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Message 2 of 3

Re: New account not showing

Try contacting billing using message now and they will help remove old account. 

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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Message 3 of 3

Re: New account not showing

I tried waiting to talk to somebody and I was just left waiting ages for somebody to join, maybe I will have to try another day .

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