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Jabba1966
Beginner
181 Views
Message 1 of 18

New build but only 3 to 5mb

Hi Ppl
We moved into a new build estate 4 years old and the houses around us have fast broadband but were in the middle in flats but can only only get adsl i presume
I've enquired when do we get upgraded but they come back and say epsom exchange needs upgrading now 2 years on the same answer and i doomed to rubbish downloads or is there light at end of tunnel.
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17 REPLIES 17
Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: New build but only 3 to 5mb

Welcome to this user forum.

Are you a BT Retail customer?

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Jabba1966
Beginner
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Message 3 of 18

Re: New build but only 3 to 5mb

Sorry yes retail we are.
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Jabba1966
Beginner
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Message 4 of 18

Re: New build but only 3 to 5mb

Yes we are.
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Distinguished Sage
Distinguished Sage
161 Views
Message 5 of 18

Re: New build but only 3 to 5mb


@Jabba1966 wrote:
Yes we are.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results but make sure you leave the cabinet and exchange showing.


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Jabba1966
Beginner
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Message 6 of 18

Re: New build but only 3 to 5mb

Ok checked 2 to 5 adsl trying to find if were due an upgrade is impossible
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Distinguished Sage
Distinguished Sage
139 Views
Message 7 of 18

Re: New build but only 3 to 5mb


@Jabba1966 wrote:
Ok checked 2 to 5 adsl trying to find if were due an upgrade is impossible

Please could you actually post the results. Thanks.

If its a screen image you can upload it to this thread.

Capture.PNG

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Distinguished Sage
Distinguished Sage
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Message 8 of 18

Re: New build but only 3 to 5mb

post the dslcecker results

 

you can use photo   photo.PNG



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
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Jabba1966
Beginner
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Message 9 of 18

Re: New build but only 3 to 5mb

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

Left in Jumper

WBC ADSL 2+Up to 3--1.5 to 5.5Available----ADSL MaxUp to 2--1.5 to 4.5Available----WBC Fixed Rate1----Available----Fixed Rate1----Available----

Observed Speeds

ADSL

Max Observed Downstream Speed (Mbps)3.9Max Upstream Observed Speed (Mbps)0.45Observed Date2018-11-10

Other Offerings

Availability Date

ADSL Multicast------Available----

Premise environment

Status

Bridge TapUVRINNTEFaceplateNLast Test Date27-02-2019

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 30-Nov-2012; the Formal Retirement date for IPstream is from 30-Jun-2014.

If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.

Note:

Thank you for your interest.

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Distinguished Sage
Distinguished Sage
108 Views
Message 10 of 18

Re: New build but only 3 to 5mb

Did you use your phone number in that form?

I cannot see the cabinet number and exchange showing.

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