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go2ready
Beginner
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Message 1 of 2

New build with white box installed, but BT says they can't take order

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Hello there,

We moved in a new build few weeks ago, and we have the white box installed last week by a BT engineer. But when we phone them to order a new hub, they just told us the property is too new to order, and they can't say how long should we wait. Any advice here? Seems unreasonable since we already got the infrastructure, and the engineer told us that we should have internet this week.

With thanks,
Richard

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: New build with white box installed, but BT says they can't take order

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all FTTP enquires are dealt with by a dedicated FTTP team and the forum mods can't help with FTTP  phone 08005874787



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