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Beginner
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Message 1 of 4

New customer

We have had our new phone line switched on but now have to wait for two months for a BT hub/router.

My wife is a key worker and is required to work from home via internet.

Any suggestions appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: New customer

@spudsanet 

What BT product did you order?

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Beginner
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Message 3 of 4

Re: New customer

Phone and fibre broadband

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: New customer


@spudsanet wrote:

Phone and fibre broadband


Was this a direct fibre into the house (FTTP), or a copper delivered "fibre" connection FTTC?

If its FTTP, then its not going to happen until June.

If its FTTC, then BT should be able to send you a BT home hub.

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