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Beginner
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Message 1 of 3

New fibre connection

I am moving to a newly build house in a fibre area. I have been trying to order fibre both online and over the phone with Bt retail and I am being told that I have a silver address and I need to speak to the builder who should in turn speak to openreach. The builder is not particularly helpful either so can someone on here please help me get a fibre order processed as I need a connection urgently as I work from home.
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Sage
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Message 2 of 3

Re: New fibre connection

Contact the FTTP team who may be able to help. 0800 587 4787.

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Beginner
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Message 3 of 3

Re: New fibre connection

Thanks, will try that number tomorrow but I think I was talking to them at some point today after being transferred from the retail team.
They said that the Openreach install has not been completed but I cant figure out a way to get the Openreach setup completed as they dont seem to deal with the public
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