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scoraig
Beginner
165 Views
Message 11 of 14

Re: New home / Fiber installation

So the original set up sees a ethernet cable come out of port one then into a fixed port in the wall (all in tye cupboard). I believe that this cable is the extension to the wall next to the tv in the other room. When i connect that ethernet Point with the hub i get no internet connection. When i remove the cable from port 1 in the cupboard and use another ethernet cable to connect direct to the hun then the internet works. The problem is that i then are unable to take a ethernet from the hub to the bt tv box. I am sure my terminology is wrong but hopefully i made it a little clearer......or not! Lol
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Distinguished Sage
Distinguished Sage
157 Views
Message 12 of 14

Re: New home / Fiber installation

If neither of the 2 type of connections shown below work, then the problem is with your Ethernet cabling between cupboard and tv room.

1. ONT > HUB WAN port  .....   Hub LAN port1  > port x in cupboard  ............ port in tv room > tv box

2. ONT > port x in cupboard ........... port in tv room > HUB WAN port.........Hub LAN port 1 > tv box

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conrad
Recognised Expert
121 Views
Message 13 of 14

Re: New home / Fiber installation


@licquoricewrote:

If neither of the 2 type of connections shown below work, then the problem is with your Ethernet cabling between cupboard and tv room.

 


It's possible that there isn't any cabling present if it's a real dogs dinner.

Distinguished Sage
Distinguished Sage
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Message 14 of 14

Re: New home / Fiber installation

Get an Ethernet circuit tester and check each of the sockets so that you can establish if they are connected up and which socket runs to where. You will need to have two spare Ethernet cables to plug into the sockets so you can connect the circuit tester.