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everon
Contributor
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Message 1 of 9

New homehub problems, help needed.

 

Hi guys,

 

I just updated my Homehub 4 and openreach echolife HG612 with a brand new homehub 5B. Since yesterday when i installed the new homehub it is constantly dropping connection which never ever happend on my old equipment that has been rock solid for 2 years.

 

At indiscriminate times the new Hub 5 will just go to a flashing yellow light for roughly 50 seconds and then go back to blue after which connection is resumed. My speeds are great 32 down with 7 up which is how they have always been but this disconnecting is driving me nuts. 

 

Can anyone shed any light on why this is happening? I know that there have been reported problems with the hub 5 doing this but i thought a firmware update resolved this issue.

 

Ill post stats and info:

 

1. Product Name: HomeHub5

2. Serial number: +076284+1444004927

3. Firmware version: v0.07.01.0235-BT (Type B) Last updated [Unknown]

4. Board version: 01

5. VDSL uptime: 0 days, 00:07:48

6. Data Rate: 7600 / 34999

7. Maximum Data Rate: 7584 / 41976

8. Noise Margin: 6.1 / 9.4

9. Line Attenuation: 0.0 / 25.6

10. Signal Attenuation: 0.0 / 0.0

11. Data sent/received: 0.4 MB / 1.1 MB

12. Broadband username: bthomehub@btbroadband.com

13. BT Wi-fi: Yes

14. 2.4GHz wireless network/SSID: Everon 2.4

15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))

16. 2.4GHz wireless security: WPA2 Only (Recommended)

17. 2.4GHz wireless channel: Automatic (Smart Wireless)

18. 5GHz wireless network/SSID: Everon 5

19. 5GHz wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))

20. 5GHz wireless security: WPA2 Only (Recommended)

21. 5GHz wireless channel: Automatic (Smart Wireless)

22. Firewall: Default

23. MAC Address: 4c:09:d4:01:e9:0b

24. Software variant: -

25. Boot loader:0.5.0-BT (Tue Jun 17 18:52:56 2014)

 

Recorded eventsTime and dateMessage

13:32:03, 10 Jul.CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
13:32:03, 10 Jul.CWMP: Session start now, server: pbthdm.x.x.x, Event code:
13:32:03, 10 Jul.CWMP: Initializing transaction for event code 4 VALUE CHANGE
13:31:36, 10 Jul.2.4G WiFi auto selected channel 1 Bandwidth:20M(Reason:boot)
13:31:32, 10 Jul.2.4G WiFi scan(Reason:boot)
13:31:17, 10 Jul.admin login success from 192.168.1.231
13:31:11, 10 Jul.CWMP: session completed successfully
13:31:11, 10 Jul.CWMP: HDM socket opened failed.
13:31:10, 10 Jul.CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
13:31:09, 10 Jul.CWMP: Session start now, server: pbthdm.x.x.x, Event code:
13:31:08, 10 Jul.CWMP: Initializing transaction for event code 1 BOOT
13:30:48, 10 Jul.NTP synchronization success
13:30:33, 10 Jul.NTP synchronization start
13:30:28, 10 Jul.WAN connection PTM connected
13:30:28, 10 Jul.2.4G WiFi auto selected channel 1 Bandwidth:20M(Reason:boot)
13:30:27, 10 Jul.PPP IPCP Receive Configuration ACK
13:30:27, 10 Jul.PPP IPCP Send Configuration Request
13:30:27, 10 Jul.PPP IPCP Receive Configuration NAK
13:30:27, 10 Jul.PPP IPCP Send Configuration ACK
13:30:26, 10 Jul.PPP IPCP Receive Configuration Request
13:30:26, 10 Jul.PPP IPCP Send Configuration Request
13:30:26, 10 Jul.PPP CHAP Receive success : authentication successful
13:30:25, 10 Jul.PPP CHAP Receive Challenge
13:30:25, 10 Jul.PPP LCP Receive Configuration ACK
13:30:25, 10 Jul.PPP LCP Send Configuration ACK
13:30:25, 10 Jul.PPP LCP Receive Configuration Request
13:30:24, 10 Jul.PPP LCP Send Configuration Request
13:30:23, 10 Jul.2.4G WiFi scan(Reason:boot)
13:30:22, 10 Jul.5G WiFi auto selected channel 36 Bandwidth:80M(Reason:boot)
13:30:15, 10 Jul.5G WiFi scan(Reason:boot)
13:30:03, 10 Jul.Booting firmware v0.07.01.0235-BT (Fri May 30 14:50:53 2014)
13:30:03, 10 Jul.System start Button press (PowerButton)
13:29:59, 10 Jul.DSL Link Up: Down Rate=34999Kbps, Up Rate=7600Kbps; SNR Margin Down=9.2dB, Up=6.0dB
13:29:52, 10 Jul.5G WiFi auto selected channel 36 Bandwidth:80M(Reason:boot)
13:29:52, 10 Jul.Device Connected: 192.168.1.231, c8:60:00:8a:46:a9, Ganymede
13:29:49, 10 Jul.DHCP Lease issued 192.168.1.231 to c8:60:00:8a:46:a9 Ganymede, lease duration is 1814400 seconds
13:29:45, 10 Jul.5G WiFi scan(Reason:boot)
13:29:43, 10 Jul.Receive a DHCP request
13:29:43, 10 Jul.System up
13:29:37, 10 Jul.Wire Lan Port 1 up
13:29:27, 10 Jul.2.4G WPS feature enabled
13:29:27, 10 Jul.2.4G WPA2 mode selected
13:29:27, 10 Jul.2.4G WiFi UP
13:29:27, 10 Jul.5G WPS feature disabled
13:29:27, 10 Jul.5G WPA2 mode selected
13:29:27, 10 Jul.5G WiFi UP
13:01:36, 10 Jul.CWMP: session completed successfully
13:01:36, 10 Jul.CWMP: HDM socket opened failed.
13:01:35, 10 Jul.CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
13:01:35, 10 Jul.CWMP: Session start now, server: pbthdm.x.x.x, Event code:

 

 

Any help that can be given is appreciated.

 

Cheers, Jay.

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: New homehub problems, help needed.

If I were you I would go back to your old set up and use the Homehub 5 as door stop or some other useful thing. The old adage of "if it ain't broke, don't fix it" seems to apply when people "upgrade to the HH5 when their connection etc was working perfectly well.

 

If you do want to continue using the HH5 you should try reconnecting your Openreach modem and run the HH5 through that. This will stop the HH5 using its internal modem which seems to be part of the problem with the HH5.

everon
Contributor
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Message 3 of 9

Re: New homehub problems, help needed.

Thanks for the reply. The reason i got the Hub 5b is because i have been reading the forum thread on G.INP and thought that having had the hub 4 for a long time and that getting the new hub 5B would maybe alleviate some problems in the future.

 

Turns out i was very wrong lol.

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Message 4 of 9

Re: New homehub problems, help needed.

In my opinion, if you bought the HH5 you should send it back for a refund and if you are wanting to change your set up and you are wiling to spend money, you would be better to buy a decent third party VDSLmodem/router and stop using Homehubs.

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everon
Contributor
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Message 5 of 9

Re: New homehub problems, help needed.

Well I have now put my openreach modem back and it has only rebooted once so far but I am not happy as the point was to replace that modem and save cables etc. I will return it as you said.

 

I did look at second party routers, but I am not sure what would be best to buy as there is a bewildering amount of choice. Could you recommend any that include the modem that work well and would be compatible with G.INP and infinity?

 

Thanks again, Jay.

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Message 6 of 9

Re: New homehub problems, help needed.

 The popular alternative router is tplink9980 which meet your criteria. Others users I am sure will confirm it works well for them



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everon
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Message 7 of 9

Re: New homehub problems, help needed.

Ye that TPlink 9980 looks fine. 

 

Would anyone else like to give an opinion on others before I pony up on amazon and purchase it?

 

Cheers for the help, its really appreciated. 

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Distinguished Sage
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Message 8 of 9

Re: New homehub problems, help needed.

Try using the search facility



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Message 9 of 9

Re: New homehub problems, help needed.


@everon wrote:

Ye that TPlink 9980 looks fine. 

 

Would anyone else like to give an opinion on others before I pony up on amazon and purchase it?

 

Cheers for the help, its really appreciated. 


More than happy with my 9980

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