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fliptgc
Newbie
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Message 1 of 2

New infinity install - Limited to 40/10 incorrectly

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Hi,

 

We have recently had fttc go live on our cabinet and ordered the BT business broadband upto 76mb package. Initial line estimates showed a possbile 22-32mb download speed and 4-6mb upload. Now i took these speeds with a pinch of salt as we are a stones throw away from the cabinet but it seems our line has been provisioned on a 40/10 profile due to the line estimates. Stats below.....

 

I've spoken to customer services / faults but they say the speed is within the estimates given at the time of ordering so there is nothing they can do about it.

 

bt1.jpg

bt2.jpg

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1 REPLY 1
Distinguished Sage
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Message 2 of 2

Re: New infinity install - Limited to 40/10 incorrectly

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Welcome to the BT Residential forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/
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