when i ordered infinity 2 the information from BT said i should expect these speeds
what i actually get is this ..
can anyone explain why? all i get from the terrible BT support is turn it on and off again.
1. Product Name: HomeHub5
2. Serial number: +076286+1521017463
3. Firmware version: v0.07.03.0814-BT (Type B) Last updated [Unknown]
4. Board version: 01
5. VDSL uptime: 0 days, 00:33:32
6. Data Rate: 3992 / 17741
7. Maximum Data Rate: 3992 / 17920
8. Noise Margin: 6.1 / 6.3
9. Line Attenuation: 0.0 / 27.4
10. Signal Attenuation: 0.0 / 35.4
11. Data sent/received: 34.1 MB / 1.1 GB
12. Broadband username: email@example.com
Apart from the speeds being out side your estimate, the estimate does not justify being on Infinity 2. You are paying for something that even on a perfect line you will not get. The maximum speed on a perfect line for Infinity 1 is 38Mbps so even if you were to get the maximum in your estimate it would only add 4Mbps which I doubt you would notice.
As regards your problem, your Homehub stats indicate that you are getting the maximum that the line can support.
You should contact BT and report to them that you are not getting any where near your estimated speeds and you would like this problem investigated by an engineer. You should also consider down grading to Infinity 1.
enter your phone number and post results remember to remove number https://www.btwholesale.com/includes/adsl/main.html
was this self install? if so are you using the test socket with a new filter or do you have an SSFP
i did speak to them, and all i got was the classic turn it off and on again .. and its because you have more than 1 device connected to the network
i get this from the url.
i set the modem up myself. i used one of the new filters that came with it. the house is 2 years old, all new wiring, the main phone socket is in the hall, but there are phone sockets in other rooms (by the builders no me) im plugged direct to the one in my office using the new filter
ok as that is an extension socket can you try conencting to the test socket which should be your best conenction and eliminates any problems with your internal wiring
ive connected the hub5 to the main openreach phone socket and its up to 25mb, but still way lower than i would expect