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Distinguished Sage
Distinguished Sage
133 Views
Message 11 of 14

Re: New service and a possible issue carried over from previous supplier?

are you using the teats socket as @gg30340 suggested or still in master socket



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Jeni393
Beginner
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Message 12 of 14

Re: New service and a possible issue carried over from previous supplier?

I was back in the main socket. I unplugged and tried the test socket and the line test was still quiet.

I had a chat with an engineer that was working on one of the cabinets on my way into town today. I asked if he had any idea what would cause a sudden drop in upload speed. He suggested it could be a wire has got disconnected, swapped or broken in the cabinet. He also said to ask for the ties to be replaced?
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Distinguished Sage
Distinguished Sage
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Message 13 of 14

Re: New service and a possible issue carried over from previous supplier?

Have you tried connecting the Smarthub into the test socket to see if things improve. It could be that you have a faulty face plate. 

If there is no difference all you can do is report a fault to BT and request that an engineer be sent out to investigate the problem.

As an aside, going by the estimate checker you will not be bale to reach the maximum speed for Infinity 1 so it is a waste of money paying for Infinity 2.

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Jeni393
Beginner
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Message 14 of 14

Re: New service and a possible issue carried over from previous supplier?

Yes, I’ve tried the test socket, still have the same issue with upload speeds.

When I took out the service, I hadn’t realised I wouldn’t get the maximum speed for infinity 1, but I’m stuck with Infinity 2 for 18 months now. I’m still saving money though, I’ve cancelled all my Sky subscriptions lol!! We were watching tv less and less so Wasn’t worth paying for it anymore.
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