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darklight
Newbie
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Message 2 of 3

New smart Hub 6 setup with optic fibre connected openreach modem

Is it possible to connect smart hub 6 with optic fibre connected openreach modem? If possible how to set it up? I dont have a master socket and there is no Optic fiber cable port in new hub. Help plz

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darklight
Newbie
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Message 1 of 3

Re: Smart Hub installation problem

I believe my problem similer to this one. 

I have Openareach Modem and its connected with BBU unit through usb, a power cable and Hunb 5 with Port 1 through grey cable (not Ethernet cable or phone cable] and a fiber optic cable from outside home. Not BT socket. How do I connect as the grey cable doesnt fit in hub 6 Nither there is a option for a optic cable line?

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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: New smart Hub 6 setup with optic fibre connected openreach modem

You need the other special version of the smart hub.

See

http://btsupport.custhelp.com/app/answers/detail/a_id/56388/c/1818

 

and

http://btsupport.custhelp.com/ci/fattach/get/4774269/1466063702/redirect/1/session/L2F2LzEvdGltZS8xN...

 

You cannot simply order the smart hub from the normal sources, as there is no way to connect it up.

 

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