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Gambino
Aspiring Contributor
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Message 1 of 7

No 70mb from bt

I changed my broadband from sky, because bt were offering a free Xbox one x with the deal, I have the old Xbox one and thought what a good upgrade for nothing, bt could not offer me 70mb, but I had that with sky... so I had to take the upto 50 mb so I thought fine. But I really do notice the speed decrease. Is there a reason sky can offer me 70mb but but cannot. 

 

I have used the speed checker on the by site and it just offers me up to 50. 

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6 REPLIES 6
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: No 70mb from bt

Even although you may have been on the Sky's 70Mbps package it might have been that your line can not support anything over 50Mbps and you would therefore have been on a "higher" package than you should have been.

What speeds were you getting  with Sky?

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.


https://www.dslchecker.bt.com/

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Gambino
Aspiring Contributor
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Message 3 of 7

Re: No 70mb from bt

I was getting 70mb with sky and hitting about 68mb to my house, with a 20mb upload.

 

 

bt copy.png

 

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gg30340
Distinguished Sage
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Message 4 of 7

Re: No 70mb from bt

According to the checker and going by your previous speeds with Sky there would appear to be no reason why you could not get a faster package. 

You could call BT 0800.800.030 and see if you can upgrade to a faster package. It will however probably mean that you have to re-contract again. 

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imjolly
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Message 5 of 7

Re: No 70mb from bt

Post hub stats. Adavanced settings then technical log information 



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Gambino
Aspiring Contributor
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Message 6 of 7

Re: No 70mb from bt

Product name:

BT Hub 6A

Serial number:

+084319+

Firmware version:

SG4B100

Firmware updated:

28-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

3 Days, 22 Hours 10 Minutes 33 Seconds

Data rate:

10.00 Mbps / 55.00 Mbps

Maximum data rate:

22636 / 74198

Noise margin:

14 dB / 10.8 dB

Line attenuation:

31.2 dB

Signal attenuation:

20.1 dB / 31.2 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

30 GB Uploaded / 105 GB Downloaded

Broadband username:

 

BT Wi-fi:

Active

2.4 GHz wireless network name:

Communist detected... Alert!

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

Communist detected... Alert!

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

 

Software variant:

-

Boot loader:

0.48.8-sec

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pippincp
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Message 7 of 7

Re: No 70mb from bt

Looking at your stats you should be able to get high 60's down and 20 up.

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